We believe in the enduring value of precious metals. Our jewelry primarily uses traditional karat gold (14K, 18K), platinum, and palladium alloys.To offer more accessible price points, we also have two special alloys:

• Platinum 600 ‰: This alloy provides the beautiful white color of platinum at a more affordable price. It also has the added benefit of not requiring rhodium plating.
• Palladium 500 ‰: Similar to Platinum 600 ‰, this alloy offers a stunning white metal option while being budget-friendly. It also never needs rhodium plating.

We are committed to ethical sourcing and the highest quality materials. Currently, we exclusively use natural diamonds from suppliers who adhere to the Kimberley Process, ensuring they are conflict-free.
We are exploring partnerships with lab-grown diamond manufacturers to expand our offerings in the future.

The creation of your handcrafted jewelry is a meticulous process, and we want to ensure each piece receives the attention it deserves. Here's a general timeline for receiving your order:

• Crafting Time: After you've designed your ring in our Design Center or chosen one from our catalog, our skilled artisans begin the crafting process. This typically takes 2-3 weeks, as many steps are done by hand with precision and care.
  
  
• Shipping Time: Once your jewelry is complete and passes our quality control checks, it will ship via Parcel Pro. Delivery times vary depending on your location, but you can expect to receive your order within [estimated shipping timeframe, e.g., 2-5 business days] after it ships.
  
  

Total Time: In total, you can expect to receive your order within approximately 3-4 weeks from the date of your purchase.

We understand that waiting for your special piece can be exciting! We'll keep you updated throughout the process and provide a tracking number as soon as your order ships. You can always contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions about the timeline or your order.

To ensure you receive a truly personalized ring crafted precisely to your specifications, we create each order on demand. This commitment to custom craftsmanship means we don't maintain a pre-made inventory, accommodating our customers' desired range of metal colors, karat, ring sizes, and diamonds. As a result, overnight shipping isn't available, but you'll receive a unique piece made just for you.

Once your made-to-order piece is complete, we'll send you a shipping notification email with a tracking number. You can then follow your order's journey through Parcel Pro's tracking system.

For added security, a signature is required upon delivery. Please ensure that someone over the age of 18 will be present at the delivery address to receive the package.

If you have any special delivery instructions or need to make alternative arrangements, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. before your order ships. We're always happy to accommodate your needs and ensure a smooth delivery experience.

Absolutely! We understand you're excited to receive your jewelry. Here's how you can stay updated on your delivery:

1. Order Confirmation: After you purchase, you'll receive an order confirmation email with details about your order.
   
   
2. Production Begins: Within 24 hours, your made-to-order piece will enter the manufacturing process.
   
   
3. Shipping Notification: Once your jewelry passes our quality control checks and is ready to ship, you'll receive another email with a tracking number from our shipping partner, Parcel Pro.
   
   
4. Track Your Package: You can use this tracking number to follow your package's journey on the Parcel Pro website and get real-time updates on its location.
   
   

In the meantime, if you have any questions or need further assistance, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We're always happy to help!

We offer secure and convenient payment options through trusted processors, Square and PayPal, to make your checkout process smooth and worry-free.

Here are the payment methods we accept:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. You can securely process your payment through Square, which supports US-issued and most internationally-issued magstripe and chip cards.  
• PayPal: If you prefer to use PayPal, you can easily select this option during checkout. You can pay with your PayPal balance or link your preferred credit or debit card to your PayPal account.  

We are committed to protecting your financial information. Both Square and PayPal utilize advanced encryption technology to ensure safe and secure transactions.

Kuczora & Co. jewelry is exclusively available on our website, kuczora.com. We believe in offering a personalized and direct experience, allowing you to explore our collections and create your dream piece with ease.

However, we're always open to exciting partnerships! If you're interested in becoming a retailer of Kuczora & Co. jewelry, we'd love to hear from you. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss wholesale opportunities.

Getting an accurate ring size is essential for a comfortable and enjoyable fit. Here are a few ways to determine your ring size:

Order Our Ring Sizer:

If visiting a jeweler isn't convenient, we offer a reusable ring sizer that you can order directly from our website. This allows you to measure your finger in the comfort of your own home. You can order our ring sizer here.

Printable Ring Sizer (Less Accurate):

You can also find printable ring sizers online, but keep in mind that these might not be as precise. Factors like printer settings and paper type can affect the accuracy. If you use this method, double-check your measurements and consider ordering a half size up to be safe.  

Tips for Accurate Measurement:

• Measure at the end of the day: Your fingers tend to be slightly larger in the evening due to warmth and activity.
• Consider your knuckle: Ensure the ring can comfortably slide over your knuckle.
• Measure multiple times: Repeat the measurement a few times to ensure consistency.

If you have any doubts or questions about determining your ring size, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We're happy to help!

Because all our made-to-order rings are unique, the best way to determine whether resizing is possible is to contact us directly. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with a photo of your ring, and we'll be happy to advise you on the proper method for resizing.

Yes, you can absolutely change or cancel your order within 24 hours of confirmation. We understand that things happen! Just reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by replying to your order confirmation email, and we'll be happy to assist you. After 24 hours, your order moves into production, and changes or cancellations may not be possible.

To ensure the secure and reliable delivery of your precious jewelry, we exclusively use Parcel Pro's White Glove service. This premium service provides:

• Full insurance: Your order is fully insured against loss or damage during transit, giving you complete peace of mind.
• Detailed tracking: You'll receive a tracking number to monitor your package's journey every step of the way.
• Signature confirmation: For added security, a signature is required upon delivery.

With Parcel Pro White Glove, you can rest assured that your jewelry will arrive safely and in perfect condition.   More information https://www.parcelpro.com/us/en/home.html

We currently focus on delivering our exquisite jewelry within the US. However, we're constantly exploring ways to expand our reach! If you're outside the US and interested in a piece, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We'd be happy to explore potential shipping options or discuss alternatives, such as using a freight forwarding service.

We understand that purchasing jewelry is a significant decision. That's why we craft our rings with the utmost care and precision, ensuring they bring you joy for years to come. To give you further peace of mind, we offer a warranty that covers any manufacturing defects.

Here's how our return and exchange policy works:

• Manufacturing defects: If you believe your ring has a manufacturing defect, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within seven days of receiving your order. We'll gladly guide you through the return process and issue an RMA (Return Merchandise Authorization) number.
• Exchanges: We want you to be entirely in love with your ring. If you'd like to exchange it for a different size or style, please contact us within seven days of receiving your order. 
• Returns: We understand that sometimes things just don't work out as planned. If for any reason you need to return your jewelry, we're happy to issue a credit to your account for the full purchase price of the item.

To be eligible for a return:

• Contact us: Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within seven days of receiving your order to initiate the return process. We'll provide you with an RMA (Return Merchandise Authorization) number and instructions for returning your jewelry.
• Original condition: The jewelry must be returned in original, unworn condition with all original packaging and documentation.
• Secure shipping: Please use a secure and insured shipping method to return your jewelry, as you are responsible for it until it reaches us.

Once we receive your returned item and verify its condition, we'll issue a credit to your account for a future purchase.

Please note that our return policy does not cover normal wear and tear or damage caused by misuse.

Important: Because many of our pieces are made to order or customized, we are unable to offer refunds using the original payment method. Providing store credit offers a flexible solution that allows you to choose another piece you'll love!

If you have any questions about our return policy, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We're so sorry to hear you need to return a package! While we take the utmost care and have rigorous quality control measures in place, we understand that mishaps can sometimes happen.

To help us resolve this quickly, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

• Your order number: This helps us quickly locate your order information.
• A brief description of the issue: Let us know what's wrong with the item or package.
• Photos or videos (if applicable): If there's visible damage or a defect, including photos or videos can be very helpful.

Once we receive your email, we'll investigate the issue and, if necessary, issue you an RMA (Return Merchandise Authorization) number and a prepaid shipping label for your return.

We appreciate your understanding and are committed to making things right!

Your Kuczora & Co. jewelry is crafted to last a lifetime, and with proper care, it will retain its beauty for generations to come. Here are some essential tips, especially for your rings:

General Care:

• Gentle handling: Avoid dropping your rings or exposing them to harsh impacts.
• Storage: When not wearing your rings, store them separately in a soft pouch or lined jewelry box to prevent scratching.
• Chemicals: Remove your rings before handling harsh chemicals, cleaning products, or gardening.  
• Cosmetics: Apply lotions, perfumes, and hairspray before putting on your rings, as these substances can dull the finish.
• Swimming: Avoid wearing your rings in chlorinated pools or hot tubs, as chlorine can dull the metal and stones.

Cleaning:

• Regular cleaning: Clean your rings regularly with warm water, mild dish soap, and a soft-bristled brush.  
• Soaking: For a deeper clean, wash your rings in the soapy water for a few minutes before brushing.
• Rinsing: Rinse thoroughly with clean water and dry with a soft, lint-free cloth.
• Ultrasonic cleaners: Use ultrasonic cleaners cautiously, as they may not be suitable for all gemstones.  

Extra Care Tips for Rings:

• Avoid wearing your rings during strenuous activities: This can cause scratches or damage to the setting.  
• Check prongs regularly: Ensure the prongs holding your gemstones are secure. If you notice any looseness, contact us for advice.
• Professional cleaning: Consider having your rings professionally cleaned and inspected by a jeweler once a year.

By following these simple care tips, you can keep your Kuczora & Co. rings sparkling and beautiful for years to come! If you have any specific questions about caring for your jewelry or notice any damage, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We're happy to offer repair services for jewelry we've created! We want your Kuczora & Co. pieces to last a lifetime. To inquire about a repair, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

• Photos of the piece: Clear images of the jewelry and the area needing repair will help us assess the issue.
• A description of the damage: Let us know what happened and what repair you need.
• Your order number (if known): This helps us quickly access information about your original purchase.

We'll happily provide you a repair quote and discuss the next steps.

While we currently focus on repairing jewelry made by us, we can potentially recommend trusted local jewelers for repairs on other pieces. Just let us know if you'd like some recommendations!

Our 3D renderings are designed to represent your final ring accurately. We use advanced software and photorealistic techniques to capture every detail, from the gemstone cuts and settings to the intricate metalwork.

However, it's important to remember that factors like screen calibration and individual monitor settings can affect how colors appear. While the rendering provides a close approximation, the colors you see on your screen differ slightly from the actual piece in hand.

To ensure you're entirely delighted with your ring, we encourage you to:

• View the rendering on different devices: This can help you better understand the potential color variations.
• Contact us with any questions: Our team is happy to assist you if you have any concerns about the rendering or want to discuss specific details.

We're confident that you'll love the final result! Our skilled artisans meticulously craft each ring to match the rendering as closely as possible.